Arctic Advantage
Increase customer value... Strengthen pre- and post-trip services for your customer.
- Provide the information customers need when they need it. Use e-mails and a guest-facing website to provide key information about upcoming trips.
- Use the photo sharing tool to create a post-trip community where guests can share photos and extend their experience beyond the trip.
- Allow guests to easily book, pay and/or register online. Primary guests can even invite their friends to register on their own. As a result, guests have access to your trips and information 24 hours a day.
- Integrate your booking and marketing processes with social networking sites like Facebook, so guests can get their friends involved as well.
- Collect guest evaluations easily, either through post-trip e-mails or as part of the photo sharing tool.
Maximize efficiency... Arctic Reservations streamlines common tasks so staff can focus on sales and guests.
- Connect Arctic Reservations with your existing website, so potential customers and inquiries are automatically entered into your reservation system.
- Use automated triggers within Arctic Reservations to handle day-to-day tasks, like tracking invoices and sending out trip details.
- Schedule payments in advance, so neither guests nor staff need to worry about missed payments.
- Collect guest registration online, saving on paper and manual data entry.
- Allow group leaders to track and manage their guests, inviting more people to join and ensuring that all reservations in their group are registered and paid in full.
- Easily extract customer and financial information from Arctic Reservations for use in other business tasks.
- Keep all staff to stay up to date on reservations and office changes using the activity log.
- Enjoy real-time access to availability and reservation information throughout the office.
Reliable... Cloud-based software is consistently available, secure and requires no investment in equipment.
- Your reservations can be accessed at any time, with a web browser, tablet computer or mobile phone. The distributed edition allows you to access Arctic Reservations even when your internet connection is unavailable.
- Arctic Reservations guarantees 99.9% uptime.
- Rest easy knowing your critical business data is safe. All outfitter data is backed up nightly, with incremental backups throughout the day. Backups are geographically distributed to ensure no single point of failure.
- Critical customer data is securely transmitted using SSL encryption. Passwords and sensitive financial data are encrypted in the database.
- Arctic Reservations meets PCI Compliance Standards, and is reviewed by a 3rd party on a regular basis to ensure proper software and security standards are in place.
Improve sales... Target customers and extract marketing insights using reporting tools to increase revenue.
- Use complex searches to target your priority customers. Arctic Reservations can run mail merges, or export data for use with other marketing tools.
- Set up booking agents and commission structures to build a strong sales network. Booking agents can resell via the online booking process, or can refer customers directly to your page.
- Drive up profits by entering cost data for your trips - Arctic Reservations will provide insights on profit margins and high-value trips.
- Get reports about your online reservation process and opportunities to improve customer conversions.
- Manage customer inquiries to ensure potential customers receive the desired information.
- Track internal statistics and sales trends in real-time, along with valuable information on referral sources.
- The online booking process is designed to maximize conversions, requiring only minimal information to confirm a booking. Customers can then return at their own pace to fill in registration information.
Customizable... Use the extensive customization options to personalize your installation for your business.
- Configure the reservation process and workflow based on the booking process.
- Tailor guest materials and pages, including e-mails and the online booking pages, in order to establish a strong brand and create a consistent guest experience.
- Use Arctic Reservations to manage a range of services, including activities, rentals, lodges, etc. The versatile configuration makes Arctic a good fit for many adventure companies, including rafting, kayaking, horseback riding, snowmobiling and more.
- Populate your whole season of activities, or create them on demand. Trip templates make it easy to set up new launch dates with a couple of clicks.
- Customize everything from payment plans to descriptions at the granularity you need - whether it's for each trip type, for specific launch dates or for specific customers.
- Review automated e-mails before they get sent out to ensure that they are accurate and appropriate for each customer.
- Disable unused features to ensure a streamlined experience.
Community based... Arctic Reservations is exceptional because of our community of customers.
- Customer feedback is welcomed and drives the development of new features. Our customers know what will help their business, and we listen.
- Over 1500 updates were released in the last two years. The updates range from simple wording changes to new modules, but are instantly available to all customers.
- Arctic Reservations provides e-mail and phone support. We are eager to walk you through features in the software and help you take full advantage of the system to improve your business.
- The annual Arctic Summit provides an opportunity for customers to receive training on new features and help prioritize the next set of developments.
- On location training sessions are available for interested users.