Arctic Reservations

Development Blog: Some Feedback on Caller Mode

Read the thoughts and ideas of the developers and contibuters to Arctic Reservations, an online reservation management tool.

 
by Zachary Collier

Some Feedback on Caller Mode

I need to say that Caller mode is awesome. I've been wanting something like this, but haven't found the energy to verbalize. I think I have Pete to thank for verbalizing it and Nathan for implementing it. I've used it quite extensively over the past few days and here is my feedback.

1. It's awesome. (I think I might have already said that)
2. The button on the home page does stand out quite a bit and being in caller mode can get a little annoying after a while.
3. I now use caller mode for all new reservations and all new inquires, whether I'm on the phone or not. Maybe it should be "customer mode." But we should always be in customer mode.
3. I see the "customer mode" or "customer search" going in the top bar of the system next to (or replacing) quick search. Before caller mode I did everything through quick search. Now I'll be doing everything through "caller mode."
4. One of the best things about "caller mode" is that you stay logged into that customer until you "end call." I would really like to keep this. The "end call" has been confusing to everyone that I show. Maybe if we replace "caller mode" with "customer mode", then "end call" could be replaced with "log out of customer " or something like that.
5. When you edit customer in caller mode, some of the options are missing. The ones that I'd like to add are the "join e-news" and "mailing list" options as we use these quite often when dealing with customers.

Pete...This was your concept so I'd love to hear some feedback.

January 24, 2006 9:05AM • permalink

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