This message was contributed by Zachary Collier, from Echo River Trips:
I just wanted to take a minute to say what a great job you’ve done with Arctic. We just finished our first full season using the system and want to point out a few of the highlights.
- We ran 173 more guests down rivers in Oregon and Idaho with the same staff. The system makes us more efficient.
- Our mailing costs have almost gone to zero. We don’t mail invoices anymore because it is so easy to send them by email and 99% of our guests want them that way.
- I was able to check reservation system from Idaho instead of bother the office. Easier for me and them.
- The photo site has been a big hit. Guests really appreciate it and it saves us from having to deal with the all the pictures our guests take.
- I’m looking forward to analyzing our evaluation information that is already entered into a database. We used to enter (by hand) all of our evaluations into a spreadsheet each fall so that we could analyze them. With the online evals, we’ll be months ahead of the marketing game.
Thanks for all your hard work and your responsiveness to new ideas.