The overview report has been expanded to include two new options. These new options allow you to view histograms of either reservations or inquires, allowing you to breakdown useful statistics. For example, you can compare how many reservations are booked in the morning with how many are booked in the afternoon. Or you could compare the number of reservations booked in one month with another month. In addition to comparing booking times, you may also compare how many reservations each reservation agent has booked. The same histograms are available for inquiries as well.
These new reports are meant to help provide indicators in terms of when customers are most willing to book reservations as well as when to anticipate the most load on reservation staff.
With time, more histograms and other graphs will be available throughout the Arctic Reservations staff. Today marks the first step in providing useful analytic tools for viewing and interpreting the large amount of data that Arctic Reservations automatically collects. If you have suggests for a specific graph or tool, we’d love to hear it. Just leave a comment on this post.