Arctic Reservations

Arctic Reservations

Six Months In

We launched Arctic Reservations version 2 a little over six months ago, and it’s been an amazing six months. We were thrilled to welcome a number of new outfitters into the Arctic community at launch time, and they eagerly took to the new version. With their feedback and support, we refined and polished the software.

Version 2 was our chance to reflect on the first seven years of Arctic and redesign the product from the ground up to be more flexible, more powerful and easier to use. For guests, version 2 introduced a fully redesigned checkout process for online bookings that has greatly increased conversions by further simplify the online shopping experience. In addition, we tried to create a more versatile platform so we could quickly adapt to new needs and implement new features.

Already, outfitters have used version 2 to process almost $5 million in transactions and have provided over 50,000 guests with amazing adventures and experiences. We’ve broadened the horizons in terms of outfitter diversity, adding campgrounds, hotels, aquariums, sea kayaking, zip lines and more. And in the midst of this busy season, we have launched a number of new features for version 2. Since launch, we have introduced the following features:

  • Arctic Retail – a full featured point-of-sale terminal, as well as management options for tracking vendors, purchase orders, and more
  • Gift certificates – with the ability to issue and track gift certificates and customer balance
  • Package management – an extremely versatile package management tool where you simply define what qualifies as a package, and then Arctic looks through your calendar to find all possible packages… no need to define each individually
  • Two new report builders – use a spreadsheet interface to layout and format reports like rosters, trip summaries and more, as well as a pivot table interface to aggregate and analyze data for trends
  • E-Check payments – accept electronic checks and ACH transfers online
  • Powerful new programming interface – to help integrate Arctic with other products, we’ve added an API that allows developers to connect, manipulate and update data in Arctic Reservations (see our open source implementation)

These features just scratch the surface of what is possible in version 2. Currently, we are testing new features and will be rolling out many new ideas over the coming months. And we look forward to helping more of our version 1 customers transition to the new version during their off-season.

Thank you to everyone who has helped make Arctic Reservations version 2 such a success. We can’t wait to share what’s next.