We recently launched a new feature for tracking guest arrivals, whether they have a rental or a reservation. For outfitters with many simultaneous activities or large groups arriving, the check-in view provides a clear and concise location to see all upcoming activities, review status information and record when guests arrive.
The system is well suited to both tablets and computers. Each open copy of the check-in report stays synchronized, so if a group checks in with one employee, all other employees will be able to see that the group has arrived and is ready. This enables staff to establish multiple check-in “counters” within the office or at the put-in location. Each staff member can keep tabs on who has arrived and when trips are ready to launch by monitoring when all reservations have been marked as checked in.
In addition to providing a streamlined tool to track arrivals and begin trips or rentals, the check-in view highlights important notes for activities as well, such as missing waivers or any outstanding balance. This way, during the check-in process, staff members can collect any missing requirements and information from guests before the trip begins.
And the whole setup is highly customizable, as with many features in Arctic. The check-in view can include custom columns, activity notes and even be broken down by activity information, such as pickup location.
Overall, we hope this new tool will simplify guest arrival for busy day-trip outfitters and rental operations, making it easier to quickly check in guests and ensure that all information has been received and processed for each guest.
If you want to enable the check-in view on your installation, contact support.