Arctic Reservations

Arctic Reservations

Ten New Features You May Have Missed

Over the last year, Arctic has introduced many new features as part of our regular and ongoing updates. We try to announce new features on Twitter, but we know that it can be easy to overlook those updates, especially in the bustle of the busy season. So we want to highlight some updates, big and small, that you may have not have noticed.:

1. Moving payments

It is now possible to move credit card and e-check payments between invoices. This can come in especially handy, if you have a group leader who uses the group booking link to make a second reservation for themselves despite the fact they already have one and just needed to make a payment. (We’ve all been there. 😁) Now you can easily move the payment from the second reservation to their first reservation without any fuss.

You can find out more about how to move credit card and e-check payments in the the new documentation on the feature.

2. Moving reservations in and out of group reservations

Oh yeah, you’re excited now. No more acrobatics to fix reservations of guests who somehow managed not to use the group booking link to make their reservation. (I think I hear singing. πŸ˜‹) AND you can also easily move a reservation out of a group if someone will not be able to go with their group, but wants to reschedule rather than cancel.

Check out the documentation for more about this awesome feature.

3. Notices in the toolbar emails and activity log notices

In an attempt to make it easier to know when you have emails or activity log notices that require attention, we have added notices for both of these things to the top toolbar of your Arctic installation.

Now, you can tell, at a glance, if there are any emails or log notices that require attention and easily access them by click the notices shown above.

4. Emoji support

Arctic now supports Emoji’s for emails, notes, trip descriptions, item descriptions etc. So express yourself! 😻 😹 πŸ™€ πŸ™‰ πŸ™ˆ πŸ™Š

5. Find item template usage

Ever wonder how many of a particular discount were given or how many of a particular item charge or fee were added to an invoice? Well now you can easily get usage information for each item template.

To check the usage for an item template, go to the “Settings” page under “Invoicing” and click the “Pencil” next to “Manage Item Templates. On the “Browse Item Templates” page, choose “Find Usage” from the “Tool” menu next to the item template of your choice.

 

6. Overview report enhancements

The overview Report has received a few upgrades that are super helpful. First you can now drill down into the figures shown on the report to see the relevant records that make up the figure shown in a particular cell. Also the overview Report now displays add on information. This will allow you to see how many optional items and add-ons you sold during the season so you can hone your offerings by focusing on the things that are the most popular.

7. Manage and clean old retail terminals

If you have old and unused retail terminals on your installation, Arctic recently added the ability for you to be able to remove them. To remove an unused terminal, go to the “Retail” menu and choose “Terminals”. On the “Browse Terminals” page, click “Delete” next to any terminal you wish to remove.

 

8. Booking agent access to registration and waivers

Now booking agents can login to their guest portal to see all of their active bookings. From the guest-facing site, the booking agent can invite guests to register and sign waivers. Or if they prefer a more “white glove” approach, they can complete their guest registrations and download waivers to send to their guests for paper signatures. The booking agents can also pay their invoices online as well.

For more information on guest portals for booking agents, check out the documentation on the new feature.

9. Provide a PDF as the paper version of your online waiver

Arctic has now added the ability for you to upload your own PDF version to use as the paper waiver for each online waiver you create in the system. This allows you to control the layout and design of paper waiver rather than relying on the Arctic generated PDF for those guests who prefer to return a paper waiver rather than signing online.

To upload a PDF to use as the paper version of your waivers, go to the “Settings” page under “Online Waivers” and click the “Pencil” next to “Manage Waivers”. On the “Browse Waivers” page, choose “Edit” next to the waiver for which you wish to upload a PDF.

On the “Update Waiver” page, scroll down under the waiver content box to the “Paper Version” section and choose “Upload” and then select the PDF file you want to use.

Once the file is selected, scroll to the bottom of the page and click “Submit” to save your changes.

10. Easily create multiple trip start times per day

We have added the ability to easily create multiple start times per day when creating trips. To use this feature, go to the “Create Many” page and choose “Multiple Start Times Per Day” and then enter each time the trip runs.

These are just some of the great features we have added recently and we are always adding more; so don’t forget to keep checking our Twitter feed where we announce all of our most recent updates and newest features.

If you have any questions about any of the features showcased above or need anything else, be sure to contact support, we are always happy to help.

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