Arctic Reservations

Arctic Reservations

It’s Spring & Features Are Blooming!

 

OMG! Can you believe it? We are already in March and have leapt forward into daylight saving time! Looking at all the snow we have gotten everywhere it seems like the upcoming rafting season is going to be pretty epic and that the current snow season has had some serious powder to play with. We are super excited that Mother Nature has decided to bless us all with her bounty, especially out west where she has been stingy for a while.

As some of you transition into a new season of stellar fun and others are winding down or trading hats, we wanted to be sure you stopped and smelled the features.🌸 We have several new features that have blossomed in the last several weeks and we don’t want you to miss their awesomeness.

Let’s kick off our garden tour with the new email features. The email features are full of blossoms this year. We have added two new email triggers to the trigger line up and some nice little enhancements to add to the great email tools Arctic already has in place.

The first new trigger is an “After Rental Created” email trigger so you can have emails automatically sent to clients after making a rental. We also have a new “After Payment Received” email trigger. The “After Payment Received” trigger can be sent automatically for payments received online, via the backend or both. It’s a great way to send your guests a receipt or acknowledgement of a payment received. This trigger will automatically include an updated copy of their invoice as well for their reference. How awesome is that? No more answering questions about whether or not you received a payment. Arctic will preemptively answer them for you. 🥳

Also in the bloom of email features is a new feature that allows you to suppress activity-related attachments from certain email triggers. This will allow you to be able to send automated emails to your guests without drowning them in attachments.

If you look deeper into the garden of new email features, you will see a couple of nice little enhancements. The first one is the ability to suppress trip related email triggers for last-minute reservations. So, if for example, a last-minute reservation should not receive one of your standard before trip email triggers, you can set the trigger to not send for new reservations. The next little nicety you will find is the ability to pull in past trip history into email templates with the new “Trip History” placeholder. You will also find that the evaluation links always work whether the evaluations have already been completed or not. Previously after a guest completed their evaluation, the evaluation link in their email would stop functioning. This caused some confusion for guests who forgot they had already submitted a response. Now, if an evaluation has already been completed when the guest clicks the link they will be able to see they have already completed the evaluation.

Email features are not the only things that have sprouted this year. There are some small but beautiful new blooms for the online waiver feature and the evaluation feature. In the online waiver garden, we have extended the time for online waiver completion. Online waivers can now be completed up until a trip ends. This allows you to be able to direct guests to complete their waivers online via their own devices should they arrive without having completed the waiver for their reservation.

And for evaluations, there is a new button to allow you to clear an evaluation response. If a guest would like to revise their evaluation, you can now clear their original response which will allow the guest to complete it a second time.  The button is accessed from the “View Response” page as shown here:

In our trip garden, we have a couple of awesome new features. The first allows you to add “trip specific” inventory to a trip. These are inventory items like vehicles, rafts, etc., that you want to track usage for, but do not constrain guest availability, so can be manually added at your convenience. If you are interested in using the new “Trip Equipment” feature contact support and we will be happy to enable the feature for you and explain how to use it.

The second feature in our trip garden so far this year are some new tools to make updating specific trip dates easier to do. On the “Update Existing Trips” page, you can now “Check All” and “Uncheck All” which makes selecting a specific date range a much easier task. For our power users, you can even bulk check or uncheck a range by checking/unchecking the first date and then holding the “shift” key when checking/unchecking the last date.



(Your mouse 🐭 is thanking us right now. 😉)

And last, but not least, in our fantastic spring feature garden is a blossom we have been looking forward to. It isn’t quite in full bloom yet but it’s still exciting none the less. We are launching support for EMV chip card terminals. It’s been a long time coming but the hardware has finally caught up with the times and we have solutions that will work with your Arctic installation. The new integration will allow you to quickly process chip cards and contactless payment methods from the retail module. The feature is still in beta testing but if you are interested contact supportand we will be happy to tell you more.

That’s a wrap on our garden tour today. We hope you enjoyed it and are as excited about our new blooms as we are. Be sure to keep listening to our little birdie . He’s always tweeting about the new features popping up and will keep you in the know.