Arctic Reservations, LLC operates https://www.arcticreservations.com/, https://www.arcticres.com/ and associated subdomains (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of the site.
We use your personal information only for providing requested services and for improving the site. By using the site, you agree to the collection and use of information in accordance with this policy.
Information on Customers & Guests by Operators
Our customers, including tour operators and outfitters, can use the Arctic Reservations software to collect, store and manage information about their guests, both through the backend software or through a guest-facing portal. Personally identifiable information may include, but is not limited to name, email, phone number, tour relevant information, payment information, electronic waivers and activity photos.
Information on Operators by Arctic Reservations
While using our Site, we may ask you to provide us with certain information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, company, email, phone number, other contact details, other business details and payment information when paying an invoice.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to fulfill an order.
Your Access to and Control Over Information
You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Registration and Payments
In order to access our software or use a trial, a user must first complete a registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.
For billing purposes, we request additional information on our payment form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to process your payment. If we have trouble processing an order, we'll use this information to contact you. Payment information is used for a single payment, unless you explicitly opt into automatic recurring payments.
In order to provide certain services, such as processing payments, personal information is transmitted to third parties. In such situations, the minimum sufficient information is transmitted and done so via secure communication channels (see Security below). When processing a payment, relevant third parties include Authorize.Net, BluePay Processing, LLC, Moneris, NMI, Stripe, and Verifone PAYware; information is transmitted when processing electronic transactions and includes name, partial address and relevant payment details. When updating your email list preferences, relevant third parties include MailChimp; information is transmitted when subscribing or unsubscribing from the email newsletter and includes name, email addresses and interest tags. When sending emails, relevant third parties include Mailgun and SendGrid; information is transmitted when sending an email and includes name, email address and message content; information is collected regarding email engagement.
As part of normal operations, our servers collect information that your browser sends whenever you visit our site. This log data may include information such as your computer's internet protocol ("IP") address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics. This information is aggregated in a way to ensure that it is not personally identifiable. It is used for understanding usage patterns, detecting software problems and screening malicious users.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Whenever possible, secure information is not stored longer than is necessary. For example, payments information for Arctic invoices is securely transmitted to our upstream payment processor and is never stored.