Arctic will be attending the American Outdoor Association Conference this year in Daytona Beach. As usual, we will have a booth (#319) and love the opportunity to talk with outfitters from near and far. Whether you are new to Arctic, a long-time user or just vaguely know what Arctic is, stop by our booth and say hello.
For existing users, we have some one-on-one time slots where we can help provide guidance on getting the most out of your software. Look for our newsletter to reserve such a time slot.
And for outfitters considering Arctic for their reservation management needs, we can provide a guided walkthrough of the software, showing how it may support your business’s needs.
In light of the venue for this year’s conference and the damage done by Hurricane Matthew, Arctic will be donating to the American Red Cross and Roots of Development to aid in the recovery in Haiti, Florida, Georgia and South Carolina.
As many of you know, we just completed three whirlwind days at the American Outdoor Association’s annual conference in beautiful Salt Lake City. We had an excellent time and saw many familiar faces, which is always fun. We also had a fair number of new outfitters approach us, due in large part to the high praise and word of mouth referrals you all provide, for which we are truly appreciative.
As many of you saw, our booth was a bustle of activity from before the show opened until well after they drove us out. 🙂 We were excited to hear your feedback and ideas, as well as to hear some of the inventive ways some of you are using Arctic. Each outfitter has done a tremendous job of taking and making Arctic their own.
If you weren’t able to attend this year’s conference, we always want to hear from you so be sure you pass along your feedback for future features in your 2016 Development Priorities Survey. The survey will be open through the end of the month. After the new year, we will tabulate the surveys and summarize some of the key trends and priorities that we anticipate going forward. In the meantime, as expressed before, we hope that you all have a great holiday and wonderful new year.
For the last three years, a highlight of my work at Arctic Reservations is facilitating our annual Arctic Summit. This one-day conference provides us an opportunity to connect with the outfitters who use Arctic Reservations. During the Summit, we share updates on features added over the last year and hear input for what new ideas and tools should be prioritized going forward. This input has been invaluable in making Arctic Reservations a intuitive, user-friendly, and innovative system.
At last week’s Arctic Summit, we highlighted new features such as the ability to further integrate Arctic Reservations with social networking sites (sharing reservations, photos, etc.) and new cost modeling tools to analyze operating margins and increase profitability. But we also walked away from the Summit with ideas on improving our system even more, ranging from refining the booking process to managing tasks associated with a trip.
We were especially excited about the prospects of one of these ideas and have already implemented it for all the outfitters using Arctic Reservations. Since Arctic was created, it has kept a detailed email log for easy access to past customer interactions, but only those sent through Arctic Reservations. Now, outfitters can configure Arctic Reservations to also store day-to-day email exchanges with customers no matter what email service they use. Each customer record will have a thorough and detailed history of all interactions, helping outfitters offer exceptional service by tracking all customer feedback and requests. No longer will you have to switch between Arctic Reservations and your email client to look for a message received from a specific customer.
This feature is available on all Arctic Reservations installations under Email > External.
Thanks again to all the customers who attended the Summit. We look forward to implementing more of your feedback in the coming months.
Thank you to everyone who attended our webinar. For those who are still interested in learning how technology can boost your business, you can watch the recorded version at your leisure.
For those wishing a more personal and hands-on introduction to Arctic Reservations, we’ll be at the America Outdoors Association Conference in Reno next month. We’ll be in booth 404* providing demos, conversations and most importantly, some peace amidst the trade-show chaos.
For our outfitters currently using Arctic, please stop by! This is a perfect time to take advantage of our referral program. If you bring someone who would benefit from Arctic to our booth and they sign up, your account gets credited on your next invoice.
We also intend to come and cheer you on at the bowling tournament. Also, if you’re feeling extra sneaky, you might try and get us to play for your biggest rival. Three horrific bowlers will be available at the trade-show, and we know how to throw gutter balls like no one else. I’m just saying.
*If you were wondering if there was any connection between our booth number and the 404 “Not Found” error message you get on the internet, please note that we have a distinctly nerdy sense of humor. That being said, we promise you’ll be able to find us at the conference!
Arctic Reservations was developed by a community of outfitters looking for a technological solution that worked for them and helped them provide amazing experiences for their guests. This community continues to guide the development of Arctic’s comprehensive software packages and we continue to provide intuitive, easy-to-use solutions to administrative and marketing challenges, big and small. Are you wondering if you might be a good fit for Arctic Reservations? Then join us on November 1 at 1:00 pm EDT and find out! We’ll talk about how technology can best grow your business, allow your guests to market for you, and free up your precious time. In addition, we’ll cover common mistakes outfitters make when implementing technological solutions. Many ideas we’ll talk about will be useful no matter what system you use or if you’re not quite ready to make the switch, so everyone can benefit from attending this webinar.
Looking forward to meeting everyone in cyberspace (and thanks to everyone who has already registered!)
Director of Business Development